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In the last blog in this series, we discussed the emergency maintenance options that many UPS PM contracts provide. A UPS is one of the most important pieces of equipment in your facility. It is also a highly complex system that requires experience and training to work with.  When you have a need for a PMV or an emergency situation arises, here is another essential question that you should be asking any prospective maintenance providers:

Are your technicians trained & certified for your specific UPS and safety requirements?

It is well within your rights as an IT manager or facility manager to use a third party maintenance provider, not associated with the OEM of your equipment. Often, a third-party maintenance provider can provide flexibility and cost-savings that the OEM cannot. However, it is crucial to ensure that the third party you employ to maintain your UPS has experience with your brand of UPS and has been trained on the support of your equipment.

All technicians receive training at the outset of their employment, but is important to understand the ongoing learning structure for technicians. Are they trained on new equipment? Are they up to date on manufacturer recommendations?

The priorities of the UPS maintenance provider you choose is important. If they are invested in their employees, and want them to continue to grow and learn, you can wager that they care greatly for their clients too.

At SEPS, our technicians are trained on numerous other brands of UPS equipment including manufacturers that are no longer active in the industry. This ensures technicians are always prepared to service any type of critical power equipment, no matter the age or product line. Our technicians regularly attend factory training with the Original Equipment Manufacturers to ensure comprehensive critical power training on all lines of UPS equipment.

Also, in today’s manufacturing and IT world safety is paramount and your UPS technician should be up to date in their safety training.  Our technicians are NFPA70E Certified, Three Rivers Manufacturing Association (TRMA) trained and CPR Certified.  SEPS technicians have the PPE, tools and training to ensure the highest level of safety while at customer’s sites.

With more than 35 years of field experience and leadership in power protection, SEPS is well qualified to perform UPS preventive maintenance. SEPS offers a full suite of UPS services and all technicians are trained and certified to manufacturer standards, assuring a thorough job.  For more information, please contact us, or speak with one of our Power Protection experts at 630-283-2399 or

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