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Essential Questions to Ask Your UPS Maintenance Provider: Training and Certification

In the last blog in this series, we discussed the emergency maintenance options that many UPS PM contracts provide. A UPS is one of the most important pieces of equipment in your facility. It is also a highly complex system that requires experience and training to work with.  When you have a need for a PMV or an emergency situation arises, here is another essential question that you should be asking any prospective maintenance providers:

Are your technicians trained & certified for your specific UPS and safety requirements?

It is well within your rights as an IT manager or facility manager to use a third party maintenance provider, not associated with the OEM of your equipment. Often, a third-party maintenance provider can provide flexibility and cost-savings that the OEM cannot. However, it is crucial to ensure that the third party you employ to maintain your UPS has experience with your brand of UPS and has been trained on the support of your equipment.

All technicians receive training at the outset of their employment, but is important to understand the ongoing learning structure for technicians. Are they trained on new equipment? Are they up to date on manufacturer recommendations?

The priorities of the UPS maintenance provider you choose is important. If they are invested in their employees, and want them to continue to grow and learn, you can wager that they care greatly for their clients too.

At SEPS, our technicians are trained on numerous other brands of UPS equipment including manufacturers that are no longer active in the industry. This ensures technicians are always prepared to service any type of critical power equipment, no matter the age or product line. Our technicians regularly attend factory training with the Original Equipment Manufacturers to ensure comprehensive critical power training on all lines of UPS equipment.

Also, in today’s manufacturing and IT world safety is paramount and your UPS technician should be up to date in their safety training.  Our technicians are NFPA70E Certified, Three Rivers Manufacturing Association (TRMA) trained and CPR Certified.  SEPS technicians have the PPE, tools and training to ensure the highest level of safety while at customer’s sites.

With more than 35 years of field experience and leadership in power protection, SEPS is well qualified to perform UPS preventive maintenance. SEPS offers a full suite of UPS services and all technicians are trained and certified to manufacturer standards, assuring a thorough job.  For more information, please contact us, or speak with one of our Power Protection experts at 630-283-2399 or dmayo@seps-inc.com.

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Essential Questions to Ask Your UPS Maintenance Provider: Emergency Services

In the first blog in this series, we discussed UPS and battery maintenance contracts, and, specifically, what to expect as far as PM visits per year. With a regular PM schedule, you can keep your systems running smoothly and keep abreast of any issues. However, even the most trustworthy and resilient UPS systems can fail. And, unfortunately, you can’t predict it.

In the occasion when your UPS does fail, a swift and speedy response is necessary. This is why it’s crucial to get a full understanding of emergency services offered by your UPS maintenance provider. With that in mind, be sure to consider the following when consulting a UPS maintenance provider:

What is the guaranteed response time, in case of a UPS or battery emergency?

Typical emergency response times range from 4hrs, up to Next Business Day. But what do these mean? For some maintenance companies, this simply means that they will provide a response (email or phone call) within the guaranteed time. The actual repair of your equipment could take much longer. Ensure that your maintenance company guarantees an on-site technician, within your chosen response time. This will give you peace of mind, knowing that the risk to your critical load will be minimized.

Another aspect to consider is spare parts availability. During a UPS emergency, every second counts. It is crucial that UPS maintenance companies have parts available to arrive quickly at a customer’s site. Also be sure to double-check whether parts are covered under your maintenance contract or not. As a general rule, consumable components such as batteries and capacitors are not covered by maintenance agreements.

In our next blog in this series, we will discuss technician training and certification. Until then, contact SEPS to discuss what PM plan is best for your critical power needs.

With more than 35 years of field experience and leadership in power protection, SEPS is well qualified to perform UPS preventive maintenance. SEPS offers a full suite of UPS services and all technicians are trained and certified to manufacturer standards, assuring a thorough job.  For more information, please contact us, or speak with one of our Power Protection experts at 630-283-2399 or dmayo@seps-inc.com.

Blog

Essential Questions to ask your UPS Maintenance Provider: UPS Preventive Maintenance Options

In a previous blog, we discussed some of the benefits a preventive maintenance contract can have for your UPS and your business. Based on the unexpected nature of power outages and weather-related outages, it’s easy to see why a maintenance contract – which keeps your system running at peak performance – makes good business sense.

In this four-part blog series, we will discuss important questions to ask potential UPS maintenance providers. To begin with, be sure to consider the following question:

How many preventive maintenance visits per year are offered in your UPS and battery maintenance contracts?

UPS maintenance providers will typically offer a handful of service options for maintaining your UPS and battery plant. The most common(and manufacturer recommended) is two preventive maintenance visits per year. This usually includes 1 major PM visit and 1 minor PM visit. Some UPS maintenance providers will offer customizable maintenance plans to fit your specific needs, where you can select any mix of major/minor PM visits, among other variables.

Don’t forget about the batteries! Batteries have a finite life and will eventually fail.  Battery preventive maintenance enables customers to determine their estimated runtime in the event of a power failure and overall battery health.

The main difference between a major UPS PM and a minor UPS PM, is that during the major PM the UPS is put into bypass mode. This allows for a more thorough check of components and can reveal problem areas that may not be apparent during a minor PM. During the minor PM, the UPS remains in normal operation, so your critical load will not be exposed. Some firms chose to have their UPS maintenance visits performed after hours, so that normal business operations will not be impacted. 

Once a PM visit is complete, a qualified UPS maintenance provider will provide an all-encompassing “Field Service Report,” which divulges, at a granular level, the health of your UPS unit(s) and battery plant. This would include a thorough breakdown of battery health, and also identify areas of concern that may need your attention in the future. This type of document allows you to be prepared for and budget for future repairs and/or UPS component replacements.

In our next blog, we will dig into emergency response times, and how these should weigh in when choosing a preventive maintenance provider.In the meantime, contact SEPS to discuss what PM plan is best for your critical power needs.

With more than 35 years of field experience and leadership in power protection, SEPS is well qualified to perform UPS preventive maintenance. SEPS offers a full suite of UPS services and all technicians are trained and certified to manufacturer standards, assuring a thorough job.  For more information, please contact us, or speak with one of our Power Protection experts at 630-283-2399 or dmayo@sepsinc.local.

Blog

3 benefits of a proactive UPS maintenance plan

Why are PM’s important?

While there are many factors affecting the life of your UPS, there’s also a very simple way you can ensure optimal UPS performance: regular preventive maintenance (PM). A UPS is an incredibly complex system, which has several components vulnerable to wear and tear. A PM visit provides the opportunity to detect and repair problems before they become costly issues. Critical environments, such as data centers, rely on the resilient power that the UPS helps provide. So it makes sense in terms of profitability and efficiency to ensure that your system runs at peak performance.  Here are 3 reasons to consider adding PM visits to your calendar:

Identify component issues. A UPS system has several components vulnerable to deterioration, and eventual failure. The component most likely to result in UPS failure are the batteries. Regular inspection can almost always predict a failing battery or string of batteries, and an assessment can be given on when batteries should be replaced.

In addition, there are other internal UPS components that a trained technician performing a PM visit would check. This includes: Capacitors, fans, power supplies, contactors, relays, air filters and internal connections.

Reduced Cost and Improved Efficiency. Regular preventive maintenance visits keep a UPS running at optimal performance. Regular check-ups allow for failing components to be identified, and replaced. Well-maintained UPS’s require less power to run, and therefore save money.

Minimize Downtime. While downtime cannot be eliminated completely, keeping a close eye on your UPS can reduce the risk of critical system failure. In the result of an emergency, the importance of having an experienced UPS service provider on speed dial – who can not only react quickly, but who is also familiar with your equipment and facility – cannot be overstated. A relationship such as this can be crucial to minimizing disruption and maintaining regular business operation.

With more than 35 years of field experience and leadership in power protection, SEPS is well qualified to perform UPS preventive maintenance. SEPS offers a full suite of UPS services and all technicians are trained and certified to manufacturer standards, assuring a thorough job.  For more information, please contact us, or speak with one of our Power Protection experts at 630-283-2399 or dmayo@sepsinc.local.

Blog

208V Single Phase Power, MBB Bypass Switches, and Isolation Transformers: What You Need to Know

If you are designing a site that will have 208V single phase power to feed the UPS, you should be aware of the nature of 208V power and how it works with different UPS models. This is one of the subjects that raise the most questions because it is different for the different UPS types, it is something you may not encounter on every project, and it has the potential to be a costly error if ignored.

As I said, this situation is not an issue in every case. SEPS has configured the standard part numbers to avoid potential issues, but some questions often remain.

The Nature of the Issue

Simply put, on some combinations of UPS model, bypass switch type, and input voltage, there exists the potential for an incompatibility. This all stems from the nature of 208V power and how it is affected by transformers.

 

120/208V Single Phase Power

120/208V single phase is derived from 208V three phase power. If viewed on an oscilloscope, the three voltage waveforms on the three “hot” conductors all peak at different times: each one is 120 degrees behind the next. When using 120/208V single phase, you will use any two of those same three hot conductors, with the two waveforms peaking 120 degrees apart from each other.

Since the two waveforms peak at different times, the combined power you get from them is less than the numerical sum of the two. When one waveform is at its peak, measuring 120V, the other is only part of way through its cycle, measuring only 88V. The sum of the two is 208V. As you would expect, if the two waveforms were coincidental (peaked at the same time), you would add both 120V peaks together to get 240V.

 

Make-Before-Break Maintenance Bypass Switches

The purpose of this device is to allow a path for the UPS protected equipment to be fed by utility power in the event of UPS service or replacement. It completely removes the UPS from the power path, enabling the service technician to work in the UPS without the worry of getting shocked. It also allows the UPS cabinet to be completely removed and replaced without shutting down the protected equipment, which is the reason Motorola requires this switch with every hardwired UPS.

When the switch handle is operated, the Make-Before-Break (MBB) switch overlaps the power on the “UPS” line with the utility power on the “Bypass” line. This momentary overlap does not cause a problem because it is so short, but it is necessary because it enables the switch to transfer sources with no interruption to the protected equipment.

 

Isolation Transformer

This device, whether internal to the UPS or a separate unit, recreates the utility power into clean, conditioned power. In cases where the utility power is “dirty” or “’harsh”, you should use a UPS that includes isolation to provide the maximum protection to your equipment. UPS systems that include isolation are considered separately derived power sources per Motorola’s R56 Standards. (For a more detailed explanation of isolation transformers, please see the article “Isolation Explained” in this section.)

Kirchoff’s Law states that the power into a circuit must equal the power out of a circuit. This includes transformers, where power on the primary (input) side must equal the secondary (output) side. Transformers cannot “create” power; they can only influence what’s already there. Therefore, if you put 120V in, you will get 120V out, 208V in gets you 208V out, 240V in gets you 240V out, etc.

 

Putting It All Together

When you run 120/208V single phase power into an isolation transformer, the two individual hot conductors of 120V are combined into one 208V waveform. Since most Motorola equipment requires 120V, we need to split the 208V back into two 120V conductors – but it can’t be done.

As stated earlier, the power that goes in must match that power that comes out without creating anything new. When the one 208V waveform coming out of the transformer is split into two conductors, only 208V of total voltage is available, with both conductors peaking at the same time. When one 120V conductor is created, the remaining voltage is only 88V, which cannot be used by any equipment.

The logical solution is to set the output of the UPS for 240V, because with 240V can be split evenly into two 120V conductors. This would work, if it weren’t for the Make- Before-Break maintenance bypass switch. When that switch is operated, it overlaps the power from utility (120/208V) with the power from the output of the UPS (120/240V).

Since the phase angles of the two voltages are different, a magnetic “crash” will result and the circuit breaker feeding the UPS will be tripped.

 

Solutions

In UPS systems with isolation, since the UPS output should be 120/240V to avoid the “88V leg” and the input cannot be 120/208V, then the input must be 120/240V. If this is already available at the site, then there really is no issue here. However, if the site voltage feeding the UPS is 120/208V, you will have to change it to 120/240V. This is accomplished in different ways with the FERRUPS and the 9170+ UPS systems.

 

FERRUPS

The FERRUPS has a ferroresonant transformer at the heart of its design, so all models automatically include internal isolation. This means that all FERRUPS models that would be fed with a 120/208V circuit will be affected by this. When you are looking for a FERRUPS model number, note that models 3,000W and larger are configured as both 208V source systems and 240V source systems, and you need to choose the appropriate one. The only difference between the two is that the 208V source systems include an external transformer to step the input voltage up to 120/240V.

As an alternative to the step-up transformer, you can opt to use the Break-Before-Make (BBM) maintenance bypass switch. The BBM switch does not overlap the utility and UPS output feeds when the switch is operated, so there is a break in power. Any equipment still operating during that break will lose power and crash, so all protected equipment must be shut down first. Motorola believes that the protected equipment should never be shut down, even for UPS maintenance, so the BBM is not offered in any standard model configurations. SEPS will quote you a special configuration if the external transformer is not a workable solution.

 

 9170+

The 9170+ includes an external isolation transformer for all models that end in “ISO”. This external transformer has multiple input taps to allow you to supply it with 120/208V or 120/240V power, with the output set at 120/240V. This transformer provides the isolation and provides 120/240V out to the bypass switch, so neither of the two issues described above are relevant.

If the 9170+ is not equipped with an isolation transformer, it can be supplied with either 120/208V or 120/240V power. The absence of the transformer eliminates all of the issues described above.

As an alternative to the external isolation transformer, if the site has 1220/240V power to supply the UPS, then you can opt for an internal isolation transformer (see the Powerware 9170+ part number lists for details). Again, this option is only available with a 240V feed because its use makes the 9170+ very similar to the FERRUPS – the issues with the 88V leg and the phase angle mismatch appear. If you are unsure of site voltage, SEPS recommends not opting for the internal transformer to err on the side of caution.

Download PDF: 208V-MBB-Xfmr

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